Privacy Policy
Last updated: December 2024
Important Information
This Privacy Policy explains how prionodesmaceanp B.V. collects, uses, and protects your personal data when you use our website and services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Dutch privacy laws.
Data Controller
prionodesmaceanp B.V. is the data controller responsible for your personal data. Our contact details are:
Company: prionodesmaceanp B.V.
Address: Marktplein 211, 3069 CU Rotterdam, South Holland, Netherlands
Registration Number: 37046723
VAT Number: NL926490264B12
Email: [email protected]
Phone: +31 101741682
Data Collection
The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our website and services. This may include:
- Contact information (name, email address, phone number, postal address)
- Company information (company name, position, business details)
- Payment information (when processing transactions)
- Communication records (emails, phone calls, meeting notes)
- Website usage data (IP address, browser type, pages visited, time spent)
- Cookies and similar tracking technologies
- Technical information about your device and internet connection
We collect this information when you contact us, use our services, visit our website, or interact with our systems in any way.
How We Use Your Information
We explain how we use your information for various purposes related to our business operations and service delivery. The use of your data is based on legitimate legal grounds under GDPR:
Service Delivery
To provide payment processing services, manage your account, and fulfill our contractual obligations.
Communication
To respond to your enquiries, provide customer support, and send important service updates.
Compliance
To comply with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
Security
To protect our systems, prevent fraud, and ensure the security of transactions.
Business Operations
To improve our services, conduct business analysis, and develop new features.
Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Contract: To perform our contractual obligations and provide services
- Legal Obligation: To comply with regulatory requirements and legal obligations
- Legitimate Interests: For business operations, security, and service improvement
- Consent: For marketing communications and non-essential cookies (where applicable)
Data Sharing
We may share your personal data with the following categories of recipients:
- Service providers and business partners who assist in delivering our services
- Payment processors and financial institutions for transaction processing
- Regulatory authorities and law enforcement when required by law
- Professional advisors (lawyers, accountants, auditors) when necessary
- Third parties in case of business restructuring or sale (with appropriate safeguards)
We ensure that all third parties are bound by appropriate data protection agreements and only process data for specified purposes.
International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (BCRs)
- Certification schemes approved by supervisory authorities
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:
- Customer Data: For the duration of our business relationship plus 7 years for legal and regulatory compliance
- Transaction Records: 7 years from the date of transaction as required by financial regulations
- Marketing Data: Until you withdraw consent or 3 years of inactivity
- Website Data: As specified in our Cookie Policy
After the retention period expires, we securely delete or anonymize your personal data unless longer retention is required by law.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data (subject to legal obligations)
Right to Restriction
Limit how we process your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing for legitimate interests
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and security
- Incident response procedures
- Regular backups and disaster recovery plans
Cookies and Tracking
Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you via email.
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Netherlands
Website: autoriteitpersoonsgegevens.nl
Contact Information
If you have any questions about this Privacy Policy or our data processing practices, please contact us:
Privacy Contact
Email: [email protected]
Phone: +31 101741682
Address: Marktplein 211, 3069 CU Rotterdam, South Holland, Netherlands
Business Hours: Monday - Friday, 8:00 AM - 4:30 PM (CET)