Privacy Policy

Last updated: December 2024

Important Information

This Privacy Policy explains how prionodesmaceanp B.V. collects, uses, and protects your personal data when you use our website and services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

Data Controller

prionodesmaceanp B.V. is the data controller responsible for your personal data. Our contact details are:

Company: prionodesmaceanp B.V.

Address: Marktplein 211, 3069 CU Rotterdam, South Holland, Netherlands

Registration Number: 37046723

VAT Number: NL926490264B12

Email: [email protected]

Phone: +31 101741682

Data Collection

The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our website and services. This may include:

  • Contact information (name, email address, phone number, postal address)
  • Company information (company name, position, business details)
  • Payment information (when processing transactions)
  • Communication records (emails, phone calls, meeting notes)
  • Website usage data (IP address, browser type, pages visited, time spent)
  • Cookies and similar tracking technologies
  • Technical information about your device and internet connection

We collect this information when you contact us, use our services, visit our website, or interact with our systems in any way.

How We Use Your Information

We explain how we use your information for various purposes related to our business operations and service delivery. The use of your data is based on legitimate legal grounds under GDPR:

Service Delivery

To provide payment processing services, manage your account, and fulfill our contractual obligations.

Communication

To respond to your enquiries, provide customer support, and send important service updates.

Compliance

To comply with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.

Security

To protect our systems, prevent fraud, and ensure the security of transactions.

Business Operations

To improve our services, conduct business analysis, and develop new features.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract: To perform our contractual obligations and provide services
  • Legal Obligation: To comply with regulatory requirements and legal obligations
  • Legitimate Interests: For business operations, security, and service improvement
  • Consent: For marketing communications and non-essential cookies (where applicable)

Data Sharing

We may share your personal data with the following categories of recipients:

  • Service providers and business partners who assist in delivering our services
  • Payment processors and financial institutions for transaction processing
  • Regulatory authorities and law enforcement when required by law
  • Professional advisors (lawyers, accountants, auditors) when necessary
  • Third parties in case of business restructuring or sale (with appropriate safeguards)

We ensure that all third parties are bound by appropriate data protection agreements and only process data for specified purposes.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs)
  • Certification schemes approved by supervisory authorities

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Customer Data: For the duration of our business relationship plus 7 years for legal and regulatory compliance
  • Transaction Records: 7 years from the date of transaction as required by financial regulations
  • Marketing Data: Until you withdraw consent or 3 years of inactivity
  • Website Data: As specified in our Cookie Policy

After the retention period expires, we securely delete or anonymize your personal data unless longer retention is required by law.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data (subject to legal obligations)

Right to Restriction

Limit how we process your data

Right to Portability

Receive your data in a portable format

Right to Object

Object to processing for legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security
  • Incident response procedures
  • Regular backups and disaster recovery plans

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you via email.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens

Postbus 93374

2509 AJ Den Haag

Netherlands

Website: autoriteitpersoonsgegevens.nl

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

Privacy Contact

Email: [email protected]

Phone: +31 101741682

Address: Marktplein 211, 3069 CU Rotterdam, South Holland, Netherlands

Business Hours: Monday - Friday, 8:00 AM - 4:30 PM (CET)